Patient Portal FAQs Below are some frequently asked questions that will assist in navigating your way through the Patient Portal: 1. Why does my Medfusion Patient Portal account not work? 2. How do I register my patient portal account? 3. How do I request prescription refills? 4. How do I ask a medical question? 5. How do I request my medical records? 6. How do I view or request an appointment? 7. How do I ask insurance questions? 8. How do I make updates to my information?